Professional Services

A Professional Approach to a Long Lasting Relationship
The installation process of a Copeman Hart organ is a very carefully crafted and well planned series of events designed to ensure a top quality organ and associated speakers are installed with the customer in a reasonable time. This ensures that no corners are cut, staff work well within health and safety legislation and with the minimum of disturbance for the customer and their use of the building. Whilst this may all sound obvious, a successful installation requires a great deal of planning and experience.

Detailed conversations with the customer concerning the installation often start before the final commitment to purchase. Whilst this may sound strange, we do appreciate that customers do not want to have any hidden costs at the time of purchase, so we like to get as much detail covered as possible including items such as speaker location, enclosure design, cable runs, multiple console positions etc. From the outset, we keep photographic as well as written records so that if we have additional questions at a later date the photographs will act as a memory jogger. Weeks before the installation takes place, a visit is made to site to examine the installation in detail. Our initial observations are always around access and amenities, for example if the church has steps, which set of ramps will we require.

Moving inside, we trace the path that the console will follow through church to ensure that we have a suitable route for access by moving the minimum of pews and the like. The location of the console and speakers and the wire run between them is critical and much time is spent getting this right. In general we have most concerns with the placement of speakers, particularly if they are in a new enclosure, since mounting the same on a wall must be done safely and carefully. For example, it is illegal to ‘swing off ladders’ as in days of old. Workers must operate from the safety of approved scaffolding towers or, if these cannot be fitted, from a professional scaffold structure.

Having planned well the day of the installation usually goes very smoothly, but we are always ready to solve any problems that may arise so that we can get the organ up and running with the minimum of fuss but the maximum of efficiency. Once we have thoroughly tested the instrument on site, we hand it over to the customer and to our Professional Voicer to go to the next step. Our installation team then can move on to another customer. With an average of between two and three installation per week they are always kept busy.
After Sales
After Sales
You don’t simply buy an organ from Copeman Hart ... you invest in one and get the true benefits of our service expertise. Our after sales service is second to none with all new installations receiving an annual service visit during the first ten years of its parts and labour warranty, as part of our service agreement. Following Installation, the relationship we have with our customers continues to go from strength to strength, and as the guarantee approaches its expiry date, you will be offered the opportunity to extend your cover, or to discuss the option of continuing to receive annual service visits. No matter what you decide, you can be rest assured, that your instrument will be looked after from the day it is installed, and throughout the rest of its life.

For anyone who currently owns a Copeman Hart organ, and would like to discuss a repair, or an existing or new extended guarantee or annual service arrangement, please feel free to contact us by phone or e-mail and we will be pleased to discuss your individual needs.

We take pride in offering preventative maintenance schemes to keep your Copeman Hart organ in the finest of conditions, and are always looking at ways to further improve this service. Furthermore, we have introduced the fitting of damp chasers and mice repellers for customers who would benefit from one or both of these devices, details of which can be found on the Accessories page.
So many digital instruments have proven to be very limiting where the organ has been simply installed and customer simply left to fend for themselves with no prospect of easily benefitting from enhanced technologies down the line. However, the future of your Copeman Hart instrument is always of prime concern to us. We have always been seen by many to provide simply the best in customer service and we are proud that we can upgrade all our instruments to the latest technology available.

Upgrades include all associated hardware/software but also an option to modify the organ specification, a thorough service of the instrument, an extended parts warranty and a total revoicing of the instrument. Essentially the best just got better.
Organ Voicing
Organ Voicing
Included in the purchase of all new Copeman Hart organs, is their voicing to very high standard, on a note by note, stop by stop basis. There is no doubt that our voicing skills and technology are now better than they have ever been. Certainly it would appear that our voicing software is far more flexible than that used by many of our competitors.

We also now offer voicing visits to organs that were installed a number of years ago. Is this worth the time and money? Customers have given a resounding ‘Yes’ in response to this question.

Following re-voicing, customers feel like they have a new instrument, thanks not only to the intimate knowledge we have with our new updated voicing software, but more importantly with the years of experience our staff have with pipe organ tuning, voicing and regulation. You get the best in voicing from a professional, rather than something that is merely adequate. This helps ensure that you get the best out of your instrument.
Midi Recording
Midi Recording & Conversion
Many churches have found problems in finding an organist for mid-week services, and indeed some churches can find it difficult to find an organist at all. Midi Sequencers (digital recording units) often help solve this problem where an organist can record a number of pieces for playback at a later date. Indeed, organists often record music for use whilst they are away on holiday.

We provide the services of one of their professional organists who will visit your church and record pieces of your choice for later use. Having a top-rate organist, particularly one with an intimate knowledge of the instrument, to record pieces is something that a number of customers have found very useful. Indeed, with the advent of the new Midi Sequencer Plus from Johannus, it is perfectly feasible to record the entire hymn book onto a single SD card for you.

The regular organist can download the files from SD card to a standard PC both to back them up and to create their own library. Selections can then easily be made for individual services to make it even simpler to use on the day by the operator.

We also now offer a conversion service where recordings from earlier Midi devices, which for example use floppy disks, can be converted for use with the Midi Sequencer plus

Quotations are provided on an individuals basis according to your exact requirements.